TERMS & CONDITIONS

By booking accommodation online at www.daoiz.holiday, by phone, email, or any other method, you agree to the following terms and conditions.

The following booking conditions form the basis of your booking contract with Daoiz. In these Terms and Conditions “we”, “us”, and “Company” refers to Daoiz, a Spanish registered Company. “You” refers to the guest booking a reservation through us directly through this website, and indirectly through any of our affiliates through whom we provide our products and services.

GENERAL

The terms and conditions detailed below apply to all online bookings at www.daoiz.holiday and all bookings made directly with reservations and indirectly through our affiliates.

When you make a booking, your contract (which shall include these terms and conditions) will be with Daoiz, i.e. Palacio Herrera and Palacio Miraflores.

All rates offered on this website include taxes and are correct at the time they are first advertised.

Prices advertised are per room per night and include taxes.

Publicised prices are subject to availability and subject to change without notice. Special offers may be changed or withdrawn without notice at any time. However, your price is guaranteed with payment confirmation and receipt.

All the information provided by clients is their responsibility and should be correct at the time of submission, in particular the e-mail address. Daoiz cannot be held responsible for missing or delayed emails. You warrant that you are at least 18 years old and possess the legal authority to enter into this agreement and to use this website in accordance with the terms and conditions of this agreement.

All the credit or debit card information provided by clients is their responsibility and should be correct at the time of submission. We cannot be held responsible for any reservation cancelled or rejected due to incorrect or invalid details. The credit or debit card will be used to guarantee the booking, subject to the cancellation policy detailed below.

Any changes to the details supplied should be forwarded as soon as possible by phone or e-mail.

Prices are subject to change without notice. However, your price is guaranteed once you are given a confirmation number.

For the avoidance of doubt, your price does not include any incidental charges, which you may incur during your stay. Such charges will be payable by you upon check-out. In the event that you fail to pay any such incidental charges, it is a condition of your contract with Daoiz that you irrevocably authorise Daoiz to debit your credit or debit card for the amount of any shortfall.

Reservations will be deemed complete and effectively communicated to you for all purposes at the time we send the confirmation to the email address you provide in your reservation form, whether or not you receive it. Therefore, guests are advised to make sure that the e-mail address is correct. Please ensure you contact us as soon as possible if you do not receive your confirmation as you would remain liable for any non-arrivals, amendment or cancellation charges whether or not you receive your confirmation.

We are unable to prevent you from making multiple bookings (intentionally or unintentionally) for the same date of travel, at the same or different properties. In the event that this occurs, Daoiz is not responsible and no refund will be given.

We require guests to double-check all confirmations. It is the guest’s responsibility to ensure that all details are correct, and the confirmation is consistent with the guest’s requirements.

For bookings of 5 rooms or more, please contact us directly as special terms and conditions apply and a group booking contract will be issued.

Room requests

Please note that we will endeavour to meet all room requests. However, these cannot be guaranteed. Room allocation is completed the night prior, and all requests will be taken into consideration during this process.

Payment

The hotel may request a 50€ pre-authorisation from guests on arrival. This is in addition to the charges for the room, and guarantees the room for any additional charges which may be incurred.

Checking In & Out

Standard check-in time is from 4:30pm, with check-out 11am.

Smoking policy

Daoiz has a non-smoking policy, which includes heated cigarettes and vape alternatives to smoking. Daoiz reserve the right to charge a guest up to 250€ who is found to be smoking in a room or public area for the additional cleaning charges that the premises will incur. Should a guest continue to smoke in a room or public area, Daoiz reserve the right to have the guest removed from the building.

Cancellation, no-shows and changes policy

As a small hotel, we believe that it is only fair to others that we make a charge if you cancel at the last minute and don’t let us know in advance. It helps keep the prices down, too, for everyone!

If you fail to cancel and do not show up, you will be charged one nights’ accommodation.

Any request to cancel a reservation cannot be considered complete until you receive our cancellation confirmation or cancellation reference number. Until you do so, your booking will still be considered valid and cancellation penalties may be incurred. If you do not receive a confirmation of your cancellation or cancellation reference number within 24-hours of your initial request, please ensure you contact us without delay.

Changes or cancellations, where admissible, may be made by email or by phone.

If you make the booking via a third party site (i.e. a booking agency or affiliate site), you must cancel through them.

Changes, book-outs and cancellations by us

Occasionally, we have to make changes to and correct errors in our publications and other details both before and after bookings have been confirmed and cancel confirmed bookings, and we reserve the right to do so.

Occasionally, we have to make a “significant change”. “Significant changes” include the following changes when made before departure; a change of accommodation to that of a lower official classification or standard for the whole or a major part of the time you are a guest, a change of accommodation area for the whole or a major part of the time you are a guest. If we have to make a significant change or cancelation, we will advise you as soon as possible. If there is time to do so before your arrival, we will offer you the choice of the following options: (for significant changes) accepting the changed arrangements or purchasing an alternative stay from us, of a similar standard to that originally booked if available. Cancelling or accepting the cancellation in which case you will not be charged by us.

No liability can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time).

Daoiz reserve the right to book you into another hotel of a similar category, should the service or accommodation you require not be available due to unforeseen circumstances.

In all cases, our liability for significant changes and cancellations is limited to offering you the above mentioned choices. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.

Other

We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: The fault of the person(s) affected or any member(s) of their party or the fault of a third party not connected with the provision of your stay which we could not have predicted or avoided or an event or circumstance which we or the supplier of the service(s) in question could not have predicted or avoided even after taking all reasonable care. The fault of anyone who is not carrying out work for us (generally or in particular) at the time.

In addition, we will not be responsible where you do not enjoy your stay or suffer any problems because of a reason you did not inform us of when you made your booking or where any problems you suffer did not result from any breach of our contract or other fault of ourselves

Complaints or comments

Any complaint or comment regarding a stay at Daoiz should be made in the first instance by phone at the time of your stay so that it can be resolved at the time.

Internet fair use policy

The use of the free internet service is subject to Daoiz Fair Use Policy which we apply so that we can deliver a reliable broadband service to all our guests. The Fair Use Policy means that the performance of our network is monitored and we may restrict the bandwidth available to heavy users during busy periods, so that we can ensure that all guests can enjoy reasonable internet access.